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Privacy Policy

Last updated: February 2025

1. Who We Are

Chipsi Kitaa ("we", "us", "our") operates food ordering and vendor services, including messaging and order management via WhatsApp. We use WhatsApp Business solutions (including WhatsApp Cloud API) to communicate with you and process orders. This policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect information you provide when you use our Service, including:

  • Phone number and WhatsApp identifier
  • Name and delivery address
  • Order details, preferences, and transaction history
  • Messages and communications you send to us via WhatsApp or other channels

When you interact with us through WhatsApp, Meta (WhatsApp’s parent company) may also process data in accordance with their own policies. We do not control Meta’s processing; their terms and privacy policy apply to WhatsApp usage.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, updates, and delivery notifications (including via automated messaging)
  • Respond to your enquiries and support requests
  • Improve our services and user experience
  • Comply with legal obligations and enforce our terms

Our use of WhatsApp (including WhatsApp Business API / Cloud API) may involve automated message sending. By contacting us via WhatsApp you consent to receiving such messages in connection with your orders and enquiries.

4. Sharing of Information

We may share your information only as follows:

  • Meta / WhatsApp: When you use WhatsApp to communicate with us, your messages and related data are processed by Meta/WhatsApp under their Privacy Policy and Terms of Service. We use WhatsApp’s services to send and receive messages and to operate our business communications.
  • Service providers: We may use trusted partners (e.g. hosting, analytics, payment processors) who process data on our behalf under strict confidentiality and data protection obligations.
  • Legal: We may disclose information where required by law, court order, or to protect our rights, safety, or property.

5. Data Retention

We retain your information for as long as necessary to provide the Service, handle disputes, and comply with legal and regulatory requirements. When no longer needed, we delete or anonymise data in line with our internal policies.

6. Your Rights

Depending on applicable law, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights or to ask questions about your data, contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

8. Children

Our Service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised. We encourage you to review this page periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at: